Long Term Care Ombudsman Program
Long Term Care Ombudsman
The Long-Term Care Ombudsman program receives, investigates, and works to resolve complaints made by or on behalf of residents in long-term care facilities and ensures resident rights are being upheld. This includes nursing homes, assisted living, and supportive living facilities. The Long-Term Care Ombudsman program is entirely resident directed, meaning that Ombudsman working on complaints will take direction from and advocate on behalf of the residents. The Ombudsman staff have a regular presence in every facility and visit with residents to inform them of their rights.
Territory Served: The Regional Ombudsman program in East Central Illinois covers facilities in a 16 county area; Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, Macon, McLean, Moultrie, Piatt, Shelby, & Vermillion.
Home and Community Ombudsman
Under the Home and Community Ombudsman Program, Ombudsman work with participants in the community who are ages 18-59 with a disability or who are seniors age 60 and above who are receiving services to help them stay in their home. Home and Community Ombudsman services include, but are not limited to identifying, investigating and resolving complaints concerning waiver services and managed care organizations.
Managed Care Territory Served: Champaign, DeWitt, Ford, Macon, McLean, Piatt and Vermilion Counties.
Medical Waiver Services Territory: All 16 counties served by East Central Illinois Area Agency on Aging: Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, Macon, McLean, Moultrie, Piatt, Shelby, & Vermillion Counties.
If you would like to make a complaint, you have question about your rights or the rights of a loved one, or would like to learn more about ombudsman, please contact the ombudsman program in the state of Illinois call 1-800-252-8966. To report a concern in East Central Illinois call ECIAAA toll free at 1-800-888-4456.